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Frequently Asked Questions

Frequently Asked Questions?

Most frequent questions and answers

What is Palfly?

Palfly is a flight search engine that provides you with the tool to plan a trip with your favorite people, wherever they may live. It eradicates the long process of researching flights when traveling with people who live in different places.

Within seconds, it provides you with a list of the most convenient locations you could meet for that memorable trip. By most convenient, we mean the flights that will allow you to meet in the same place, arriving and leaving with similar schedules, and finally, the cheapest.

How do I book my flights?

Upon selecting their preferred destination, the user will be redirected to, where the flight can then be booked.

Does Palfly charge any additional fees?

Palfly does not charge any additional fees. We get a small percentage of the flight price for each booking.

What is the maximum number of departure airports that can be added on Palfly?

The optimal group size ranges from 2 to 4 people to ensure the highest number of returned destinations. The larger the group size, the lower the number of returned destinations.

Does Palfly provide travel insurance?

You can add travel insurance when you have been redirected to book your trip at, or later in your account (non-US customers only). Insurance information can be found here: Kiwi Guarantee and Insurance.

What is the cancellation & refund policy due to potential COVID-19 disruptions in the future?

If your trip gets cancelled due to COVID-19, Kiwi will do their best to offer you an alternative or a refund if the situation allows it, but they can’t guarantee it due to the nature of the pandemic.

COVID-19 is a force majeure event, and they might not be able to cover you if there’s a high number of cancellations at the same time.

How does Palfly work?

Palfly requires the user to select the number of travelers, their departure airports, and the planned trip dates. Once this information has been provided, Palfly will populate a list with the most convenient destinations for the group to meet, based on locations, schedule, and price for the flights of each traveler in the group.

You can then share the list of results and flight itineraries with the other travelers via various social media platforms, which will enable you all to agree on a destination and then book your flights.

How to contact Palfly customer service?

The user can contact Palfly at any time by clicking the link provided: and one of our dedicated team members will get in touch as soon as possible.

What is the cancellation & refund policy?

All the bookings made with through Palfly can be protected by the Kiwi Guarantee, which can be found here: Kiwi Guarantee

The Guarantee is a unique paid-for service offered to protect you in case of changes or cancellations caused by the carrier. It’s available on all the trips, whether you travel by flight, bus, or train. You can purchase it when you book your trip, but it’s not possible to buy it later.

The only thing not covered are cancellations due to COVID-19. Customers can find details for this in the Kiwi Guarantee.